Train operator First Great Western to stop 'useless' announcements
First Great Western is set to ditch some tannoy statements such as “mind the gap” in a vow to cut down “excessive” train announcements.
The train operator plans to reduce the amount of potentially irrelevant information from announcements after comments made by Transport Minister Norman Baker and suggestions from passengers in their own research.
Over 40% of content in current announcements is considered useless.
David Crome, the train firm’s general manager west, said: “Some things we do not need to say anymore, such as announcements informing people they cannot smoke on a service, or informing customers where standard and first class seating is.
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“We have been through the announcement guide to get rid of all the tosh – the redundant, the irrelevant and the repetitive,” he added.
Through its own research, First Great Western also found that passengers had psychologically trained themselves to tune out when hearing announcements and preferred information that was relevant to departure times and platform numbers and not a long list of all connections.
One of the statements to go will be “mind the gap”, but Mr Chrome also suggested that the tone of the announcements was important too when delivering a message to passengers.